§ 1 Area of application
The following general terms and conditions apply to all services rendered by STM Verkehr GmbH and to all future business relationships between STM Verkehr GmbH and the customer, even if they are not expressly agreed. Deviations from our terms and conditions are only valid after written approval of such.
§ 2 Offers
The offers of STM Verkehr GmbH are non-binding
§ 3 Order placement and contract conclusion
An order becomes legally effective by written confirmation of the STM Verkehr GmbH, a contract is valid if the commissioned achievement is provided by us.
§ 4 Prices
When concluding the contract, the prices agreed in agreement with STM Verkehr GmbH apply. Any additional costs or expenses incurred (in particular road parks and tolls tax) will be charged separately within the scope of the agreed order.
§ 5 Terms of payment
Invoiced amounts must be paid in full 14 days after receipt of the invoice. Paramount is the receipt of the money at STM Verkehr GmbH, otherwise the client goes into default. For each invoice reminder due to late payment, STM Verkehr GmbH charges a reminder fee of 5, - EUR. The first reminder is free. Payment is by bank transfer, credit card, cash or check.
§ 6 Cancellation and non-acceptance of agreed services
Should the client withdraw from the contract before commencing the journey, or should he not avail himself of the booked services of our company without rescission, the contractor is entitled to demand a reasonable compensation for the arrangements and plans made. This also applies if the contractor himself is not at fault. The company STM Verkehr GmbH is entitled to lump the damage claim. Decisive for a cancellation is the cancellation receipt. Cancellations are only accepted on weekdays (Mon-Fri) during normal office hours between 09:00 and 18:00. If the agreed service is not claimed without a written cancellation, the client has to pay the agreed price without deduction.
Cancellation fees for limousines and van (up to and including 8 guest seats)
- • 25% of the total amount if you cancel an order up to 14 days before departure.
• 50% of the total amount if you cancel an order between 14 and 7 days before departure.
• 75% of the total amount if you cancel an order between 7 and 2 days before departure.
• 100% of the total amount if you cancel an order less than 48 hours before departure.
Cancellation fees for minibuses and VIP buses (from 9 guest seats)
- • 10% of the total amount if you cancel an order up to 29 days before departure.
• 25% of the total amount if you cancel an order between 28 days and 15 days before departure
• 50% of the total amount if you cancel an order between 14 days and 7 days before departure
• 75% if you cancel an order between 6 days and 3 days before departure
• 100% if you cancel an order between 72 hours and the beginning of the journey.
In any case, the cancellation must be made in writing for legal certainty.
§ 7 Representation
STM Verkehr GmbH may also use other drivers who are in possession of the required valid driver's license for the transport of passengers. STM Verkehr GmbH may commission other companies to carry out the order if the agreed services are fulfilled.
§ 8 Liability and Damages
For personal injury, STM Verkehr GmbH is liable according to the legal regulations. Personal injury is covered by the motor liability insurance with an amount of up to 12 million euros per injured person. Liability of STM Verkehr GmbH for other damages is excluded unless intentional or grossly negligent action is involved. In case of contract delays due to force majeure or adverse conditions, STM Verkehr GmbH is exempt from liability.
§ 9 Liability of the customer and exclusion of transport
The instructions of the driver are to be followed for safety reasons. STM Verkehr GmbH may exclude persons who willfully or grossly negligently damage the vehicle or who represent a danger to other passangers’ safety . When damage is caused by improper handling of the vehicle, the perpetrator or the client is responsible.
§ 10 Final provisions
The law of the Federal Republic of Germany applies to all business relations with STM Verkehr GmbH. The exclusive place of jurisdiction is Munich, this also applies if the customer has his place of jurisdiction in another EU member state, has no general place of jurisdiction in Germany or his domicile or habitual residence at the time the complaint is not known. If the customer is a merchant, legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is the court of STM Verkehr GmbH responsible for the place of business.